Project Compass
Risk register
Draft v0.2 | 29 January 2027 | Change lead, Change Made Simple
Fourteen change risks: four High, seven Medium, three Low. This register feeds section 10 of the change plan.
Changed in v0.2
High risks are reported weekly in the weekly status and taken to steering by Daniel Nguyen.
Showing 14 of 14 risks. Dates are 2027.
| ID | Risk | Rating | Owner | Next step | Wave |
|---|---|---|---|---|---|
| R-01 | Business bankers keep using personal spreadsheets after go-live. Updated v0.2 | High | Richard Vance | Pre-load pipelines, name champions, Fri 9 Apr | Both |
| R-02 | Compass Assist is not approved by Risk and Compliance before go-live. Updated v0.2 | High | Fatima Haddad | Confirm test set in writing (A-27), Fri 9 Apr | Both |
| R-03 | Contact centre shift cover is short in Wave 1 training. Updated v0.2 | High | Tom Gallagher | Confirm Docklands blocks (A-26), Fri 12 Feb | Wave 1 |
| R-04 | Training capacity is limited to eight L&D staff. Likelihood/impact Medium/Medium. Eight people deliver every session in two states. Confirm capacity, ask Northgate Digital for support, settle Wave 2 trainers (Q-06). Open. T1. | Medium | Sam Petrovic | Confirm trainer capacity, Fri 12 Feb | Both |
| R-05 | Branch staff are overloaded at month end. Likelihood/impact Medium/Medium. Training spans month end and Easter trading. Agree rosters, use the week of 12 Apr block, decide where staff train (Q-03). Open. E2. | Medium | Aroha Williams | Agree branch rosters, Fri 26 Feb | Both |
| R-06 | Data migrated from the legacy CRM is of poor quality. | High | Anika Rao | Decide data scope (Q-01), Fri 5 Feb | Both |
| R-07 | The two-wave split creates two ways of working for a while. Likelihood/impact Medium/Medium. Victoria goes live seven weeks before New South Wales. Keep one process design and record lessons for Wave 2. Watching. T1. | Medium | Daniel Nguyen | Brief NSW managers, Fri 30 Apr | Both |
| R-08 | Complaints timers are misconfigured. | Medium | Louise Chen | Supply complaint categories (A-14), Fri 5 Feb | Wave 1 |
| R-09 | Sponsor attention drifts after Wave 1. | Low | Daniel Nguyen | Review Wave 2 dates, Fri 30 Apr | Wave 2 |
| R-10 | Regional branch connectivity is unreliable. Likelihood/impact Low/Medium. 20 of 60 branches are regional. Test regional sites, with a fallback to train at a nearby branch. Watching. T1. | Low | Priya Raman | Test the regional sites, Fri 26 Mar | Both |
| R-11 | UAT testers are pulled back to their day jobs. Likelihood/impact Medium/Medium. UAT runs five weeks alongside normal work. Heads of function release named testers. Open. T1. | Medium | Jorge Alvarez | Release named UAT testers, Mon 8 Feb | Wave 1 |
| R-12 | Ownership of Compass Assist prompt changes after go-live is unclear. Likelihood/impact Medium/Medium. Q-02 is open between Compliance and the platform team. Agree approver and maker and record it in the AI use rules. Open. T3. | Medium | Fatima Haddad | Agree prompt-change owner (Q-02), Fri 9 Apr | Both |
| R-13 | Compass Assist is off for business bankers at go-live, which delays the AI benefit for them. New v0.2 Likelihood/impact Medium/Low. The agreed approach is opt-in from week 3. Offer training in week 3 and ask champions to try it first. Open. T4. | Low | Priya Raman | Offer banker training, Fri 7 May | Wave 1 |
| R-14 | The guardrails sign-off moves close to go-live. New v0.2 Likelihood/impact Medium/Medium. The gate moves from Fri 26 Mar to Fri 9 Apr, ten days before go-live. Train on approved guardrails only and keep a path without Compass Assist. Open. T5. | Medium | Fatima Haddad | Review test results weekly, Fri 9 Apr | Both |
Assumptions
- Go-live dates hold. If not, training is rebooked.
- Guardrails are approved on Fri 9 Apr. If not, Compass Assist stays off. v0.2
- NSW school dates do not clash. TBC: confirm NSW school calendar
Dependencies
- Complaint categories from Louise Chen, due Fri 5 Feb.
- Banker spreadsheet loading scoped by Anika Rao by Fri 12 Feb (A-25). v0.2
- UAT scripts and hypercare roster from Northgate Digital.