The Change Partner
Hampton Bank

Project Compass | Steering committee

Weekly status report

Draft v0.2 | 29 January 2027 | Change lead, Change Made Simple

A one-page read of the week for the steering committee. Counts come from the registers, not from reading rows. Each box holds five sentences at most.

Project Compass weekly status report

Week ending Fri 29 Jan 2027

Mon 25 Jan to Fri 29 Jan 2027 | Change lead, Change Made Simple | 2 sessions this week | v0.2

Changed in v0.2 Updated v0.2
  • This is the first report issued after the checking loop. It adds two risks, five actions and two go/no-go criteria compared with the week ending Fri 22 Jan.
  • The guardrails gate shows Fri 9 Apr 2027, moved from Fri 26 Mar (T5, change C-3).
  • The school-holiday flag is under Escalations with the steerco decision from T5 (change C-4).
  • Q-05 is answered and removed; Q-07 is new (T4, change C-5).
14Risks
28Actions
10Actions done
15Actions open
3Actions overdue
6Open questions
16Go/no-go criteria

Status by workstream

WorkstreamStatusWhy
UATAmberKick-off sessions run Mon 8 to Fri 12 Feb. Louise Chen's complaint categories must be mapped by Fri 5 Feb, moved from Fri 29 Jan.
Training Updated v0.2AmberThe plan changed after the school-holiday check. Risk R-03 on shift cover is now High. Sam Petrovic confirms the early and late Docklands blocks by Fri 12 Feb.
CommsGreenOn track. A bankers' message and a school-holiday roster reminder are being added to the plan.
ReadinessAmberGo/no-go now has 16 criteria. Anika Rao scopes the banker pipeline pre-load by Fri 12 Feb, and three actions are overdue.
AI approval Updated v0.2AmberThe gate is Fri 9 Apr, ten days before go-live. Fatima Haddad confirms the date and test set in writing by Fri 5 Feb.

Change lead's review

The week added two risks (R-13 and R-14) and raised one (R-03 to High). The school-holiday overlap is the largest change to the Wave 1 plan since the baseline, and it was found by checking the programme calendar against official 2027 calendars, not raised by the business. Richard Vance moved from refusing to release bankers for a full day to agreeing 90-minute sessions, on the condition that the pipeline view is better on day one. Fatima Haddad agreed the new gate date in the room, and I treat it as confirmed once A-27 arrives in writing. The three overdue actions are the same three as last week and none has moved.

This period

The business banking workshop on Tue 26 Jan agreed 90-minute sessions from 7:30am, a two-week spreadsheet pre-load into the pipeline, and Compass Assist off for bankers at go-live and opt-in in week 3. Isla Fraser offered to champion with two other bankers. The steering catch-up on Thu 28 Jan kept go-live on Mon 19 Apr and set training to start Tue 30 Mar with early and late Docklands sessions. It added a first branch block in the week of 12 Apr and make-up sessions on Wed 14 and Thu 15 Apr. Q-05 was answered: Compass Assist may draft complaint responses that the complaints officer edits and sends.

Next period

Five actions fall due on Fri 5 Feb: complaint categories (A-14), two banker champions by name (A-24), the written gate date (A-27), the personal-data wording (A-12) and the legacy CRM data scope (A-13). UAT kick-off sessions start Mon 8 Feb. Trainer blocks (A-26) and the pipeline pre-load scope (A-25) are due Fri 12 Feb, and the customer-experience scorecard outline (A-28) is due Fri 19 Feb. No public holiday falls in the period. The next one is Labour Day on Mon 8 Mar, and Good Friday starts the school-holiday stretch on Fri 26 Mar.

Escalations

School-holiday flag. Victorian school holidays and Easter, Fri 26 Mar to Sun 11 Apr 2027, cover the first two of the three Wave 1 training weeks, while go-live on Mon 19 Apr does not clash. The steering committee decided on Thu 28 Jan to keep go-live with the training changes listed above. Updated v0.2 from T5

Tom Gallagher and Aroha Williams are asked to confirm rosters against that plan by Fri 12 Feb. Marcus Obi (A-06), Aroha Williams (A-15) and Richard Vance (A-17) are asked to close their overdue actions by Fri 5 Feb. The NSW school calendar is confirmed once for Wave 2.

What moved since the last report

CountFri 22 Jan (v0.1)Fri 29 Jan (v0.2)Why it moved
Risks1214R-13 and R-14 were added from T4 and T5. See the risk register.
Actions2328A-24 to A-28 were raised on 26 and 28 Jan. See the action list.
Actions done810A-09 and A-11 were closed by T5 and the go/no-go change.
Actions open1215Five new actions, less the two closed.
Actions overdue33The same three actions as last week.
Open questions66Q-05 was answered and removed. Q-07 was added. See open questions.
Go/no-go criteria1416Two criteria added, and the guardrails date moved. See go/no-go.

Figures computed from the risk register, action list, open questions register and go/no-go page. Drafted Fri 29 Jan 2027 and corrected by the Change lead.

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Sources: T1, T3, T4 business banking workshop, T5 steering catch-up, E3 programme calendar. School terms and holidays: Victorian Government. Public holidays: Business Victoria.